Tech Support
For any questions or assistance related to this API, please contact our support team.
For technical cases involving API endpoints, when reaching out, please include:
- The complete request URL
- HTTP method
- Request payload
- Full response body
- HTTP status code
- Exact timestamp of the request
This information is required so we can properly analyze and troubleshoot the issue.
Contacts
Send all required information to:
- Email: [email protected]
Requests will be handled according to the SLA defined below.
Service Level Agreement (SLA)
Work items are handled according to the priority levels and time targets defined below:
| Priority | Time Target |
|---|---|
| Highest | 12h |
| High | 24h |
| Medium | 36h |
| Low | 48h |
| Others | 60h |
All remaining work items not covered by the priorities above are subject to a time target of 80h.